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• I haven't been able to authenticate myself. What should I do?

  If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck that your app...

• How do I use Itsme to authenticate my account?

  Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To authenticate wit...

• How do I authenticate my account using the ‘Take photos’ option?

  Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our Veriff photo a...

• Authentication mandatory since 1 May 2025

  Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now:  Rest assured, there are ...

• I would like to change the email address linked to my account. How can I do it?

   If you want to change the email address linked to your Golden Vegas Sportaccount, please contact our customer service via the contact form or by email at support@goldenvegas-sport.be...

• I would like to cancel my self-exclusion. Is it possible?

  It depends on the type of exclusion you have set up. Did you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can log back in. Once the pe...

• I'm not able to register at Golden Vegas Sport. What should I do?

  If you aren’t able to register, you might already have a Golden Vegas Sport account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on r...

• I can’t log into my account. Why?

  If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account may be tem...

• How can I register at GoldenVegas Sport?

  Registering at GoldenVegas Sport is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and passwor...

• My account has been suspended. What should I do?

  If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Security veri...

• I want to delete my account. How do I do it?

  To request the closure of your account, you can contact us through: the contact form via our email address support@goldenvegas-sport.be.  We invite you to specify the reason for your ...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams sav...

• How do I change my limits?

  There are two types of limits at Golden Vegas Sport: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settings. ...

• I would like to turn off my legal limit, is that possible?

  Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours,...

• My transaction was declined. Why? Who should I contact?

  If your deposit was declined, there could be several reasons: Your balance is insufficient: check your account balance and try againYou made an error in your details (card number, exp...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct ...

• How long does it take to receive my withdrawal?

  Processing TimeTwo types of withdrawals are available:Standard Withdrawal:available for amounts between €10 and €25,000,processed within a timeframe of up to 2 business daysFast Withd...

• What is the BetBuilder?

  The BetBuilder is a feature that allows you place a combination bet on multiple elements of the same event. It is currently available for the following sports:  Football American foot...

• What are the differences between a single, combined and system bet?

  GoldenVegas-Sport offers 3 types of bets: • A single bet slip (SIMPLE) only has one bet. If the bet you made is correct, the bet slip is correct as well. The winnings of a single bet ...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gambling by following the instructions available on the Gaming Commission website.  A ban is a permanent ex...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit.Example: At...

• How can I turn my legal deposit limit back on?

  To reactivate your default limit, go to your account settings:https://www.goldenvegas-sport.be/en/account/responsible-gaming/deposit-limits  You will then be able to click on "REACTIV...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central Individual Cre...