Account and registration
Account and registration
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I haven't been able to authenticate myself. What should I do?
If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to ...
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How do I use Itsme to authenticate my account?
Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your docume...
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How do I authenticate my account using the ‘Take photos’ option?
Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your docume...
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Authentication mandatory since 1 May 2025
Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now: R...
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I would like to change the email address linked to my account. How can I do it?
If you want to change the email address linked to your Golden Vegas Sportaccount, please contact our customer service via the contact form or by email at suppo...
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I would like to cancel my self-exclusion. Is it possible?
It depends on the type of exclusion you have set up. Did you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can l...