Deposits and withdrawals

Deposits

I wish to make a deposit with a prepaid paysafecard. What do I have to do?
To get your prepaid paysafecard, find a point of sale or order your card online on the paysafecard website. Once you have your prepaid card, you can use it to m...
My transaction was refused by paysafecard. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several ...
My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please ...
What are the different deposit limits at Golden Vegas Sport?
There are two types of deposit limit at Golden Vegas Sport: personal limits and the default limit. 1. Personal limits These limits are you own, meaning you set ...
I’m having a problem making a deposit with Ogone. What should I do?
If you’re having a problem making a deposit via Ogone and you have already been debited, you can send us the proof of debit and other useful information (transa...
Can I delete my deposit history?
No. This is unfortunately not possible.

I made an online withdrawal request. How long will it be before the money is available in my bank account?
Standard withdrawal requests are usually processed by our team within 2 working days. Once your request is validated, you will receive the amount in your bank a...
I’m not able to make a withdrawal. What should I do?
If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when...
I made a withdrawal request, but I’ve changed my mind. Can I cancel it?
You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction ...
I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service a...
I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service a...
How long will it take for my account to be authenticated?
Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your ...