Account and registration

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to ...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your docume...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your docume...

Authentication mandatory since 1 May 2025

Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now:  R...

I’d like to change the email address linked to my account. How do I do this?

If you’d like to change the email address linked to your account, click the "forgotten password or email" button on the login page. You can then authenticate vi...

I would like to cancel my self-exclusion. Is it possible?

It depends on the type of exclusion you have set up. Did you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can l...

I'm not able to register at Golden Vegas Sport. What should I do?

Can't register? Maybe you already have an account? As a 100% legal site certified by the Belgian Gaming Commission, we attach great importance to compliance wit...

I can’t log into my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, ...

How can I register at GoldenVegas Sport?

Registering at GoldenVegas Sport is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common...

I want to delete my account. How do I do it?

We understand that you may want to close your account. This process is simple, and our team is here to support you. Closing your account To request the closure ...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we invite you to contact our customer service by attachin...

I did not receive the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your player account. If this is the case and you have not r...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with details of your request. In the case of a data deletion reques...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will send you your data as soon as possible.

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing yo...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

Can my game credit be transferred from my Casino account to my Sport account?

No. Your accounts, and therefore your game credit, are now completely separate.

I no longer want to receive emails or communications from Golden Vegas Sport. Where can I disable them?

You can unsubscribe from promotional communications in your account settings. If you can't find this option, contact our customer service team to request that y...

Can I have several Golden Vegas Sport accounts?

No. The legislation prohibits having several accounts on the same betting website. This is, among other things, why you must provide us with your national regis...

Do you have to register to bet at Golden Vegas Sport?

You need to be registered to bet on our platform. REGISTER NOW

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.Since only one account is allowed per person, it is also not possible to create a new account w...

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Golden Vegas Sport account, please contact us via the contact form, or the email address s...

I’ve moved. Do I need to inform Golden Vegas Sport?

Yes. You are obliged to inform us of any changes to your personal information. CHANGE MY ADDRESS

How do I change my personal details?

To modify your personal information, go to your account, select the "Settings" tab, then "Personal information." You can modify your mailing address from this t...

I’ve forgotten my username or password. How can I retrieve them?

To recover your username or password, click on "Forgot password or e-mail" in the "Login" menu and enter the email address linked to your account. After submitt...

Do I have to pay to register at Golden Vegas Sport?

No. Registration on our online betting site is completely free.

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at GoldenVegas Sport.If your country doesn’t appear in the list of residence countries available i...

What is the legal age to bet on Goldenvegas Sport?

To bet on our online betting website, you must respect the conditions fixed by the legislation in force in Belgium. In Belgium, you must be at least 21 years of...